Receptionist / Care Navigator

Hoveton and Wroxham Medical Centre has an opportunity for a receptionist to join our team on a part time basis, for 28.5 hours per week, covering Monday, Tuesday and Thursday. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.,

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.
  
  Hoveton & Wroxham Medical Centre is a well-established, semi-rural practice with a patient population of around 10,000. We are a 6-doctor dispensing practice and we pride ourselves on how our teams work together to provide a high-quality, effective, efficient and reliable service to our practice population. We treat our patients with respect, dignity and the upmost care and compassion, and are always looking for new and innovative ways to improve our services. We are a teaching practice involved in training GPs and medical students from the UEA. Our aim is for all those working at the practice to feel valued, respected and mutually supported.