Receptionist - Part time

As a vital member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Holiday Inn Stevenage St. George's Way, Stevenage, Hertfordshire, SG1 1HS, About The Holiday Inn Stevenage Located in the heart of a major business hub of Stevenage with dozens of nearby tourist attractions, you are within minutes of major transport hubs: a 5 minute walk from Stevenage Railway Station, 20 minutes from London Kings Cross and London St Pancras International (for Eurostar), a 35 minute train ride to the historic city of Cambridge, and a 25 minute drive from London Luton Airport (LTN). Situated in Stevenage town centre, just off junction 7 of the A1(M), this 4 star hotel is in an ideal location for both business and leisure travellers. Nearby tourist attractions include Knebworth House, Hatfield House, Paradise Wildlife Park and Harry Potter Warner Bros. Studio Tour. Guests can take advantage of the hotel's FREE Wi-Fi available throughout the hotel, utilise the fully equipped on-site gym and relax in our Destinations Restaurant and Bar, offering a range of modern world cuisine.

As part of the Aimbridge team, you will have access to industry leading benefits that include
• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme