Relationship Manager

RELATIONSHIP MANAGER - LONDON / HYBRID / COMPETITIVE BASIC / PLUS BENEFITS / FIXED TERM CONTRACT 10 MONTHS
About the Team / Role
The role of the Relationship Manager is to grow WEX's share of business within a portfolio of accounts that are of high value to WEX. The role function includes:
Establishing, nurturing and maintaining relationships within the Corporate Payments portfolio;
Identifying and assisting in the implementation of opportunities within the existing portfolio that represent profitable and sustainable business;
Ensuring that WEX has a competitive advantage in the marketplace by implementing creative value propositions and reinforcing them;
Identifying and implementing best practices across high value clients; and
Ensuring the use of CRM to capture leads and outcomes.
It requires the individual to understand the competitive environment and to find creative ways to ensure that our products and services remain relevant to our clients and prospects, with a focus on growth.

A minimum 5 years in an account manager or related role
Proven ability to manage clients for strong growth and positive outcomes
Proven ability to influence the priority of decision making and value perception
Ability to establish a "trusted partner" relationship with internal & external clients
Ability to negotiate and close out a commercial deal from inception to completion
Sound experience in statistical reporting and analysis
Highly competent and confident in group and individual presentations
Competent networking skills
Strong ability to understand issues and develop creative solutions
Proven ability to work with profitability models to prepare proposals
Exposure to payments, banking, working capital or supply chain industries, ideally B2B
Qualifications
Relevant tertiary qualifications, preferably in finance, commerce or general management
Fluency in English and one other European language is highly desirable.
Willingness to travel across the EMEA region.

Highly competitive salary (dependant on experience)
Annual company bonus
40-hour week - Monday to Friday
Hybrid working
Fixed term contract for 10 months
Industry leading pension scheme
Private Medical
25 days holiday plus Bank Holidays - with the opportunity to purchase additional holidays
Life assurance
Income protection
Gym Flex membership
Discounts & perks platform
Employee wellbeing
How you'll make an impact
Responsible for Tier-2 WEX customers: portfolio size approximately 20, spend volume approximately $800K;
Deliver financial outcomes (spend and revenue) for the portfolio;
Ensure mutually beneficial relationships to deliver strong revenue growth with negligible customer attrition;
Drive strategic account planning for Tier-2 customers that develops mutually beneficial performance objectives, financial targets, and critical milestones for short/medium/longer term;
Actively prioritise to ensure time spent on the most important opportunities within the larger portfolio;
Gain deep understanding of customers business to seek new opportunities for growth;
Collaborate cross-functionally to ensure seamless service delivery and client satisfaction; and
Provide regular feedback on market conditions, competitors, and so forth, to build organisational knowledge.