Request Support Assistant - SPOC

Request Management are looking for effective and efficient individual to join our busy team in the role of Request Support Assistant. In this role you will provide clerical and administrative support to the team. This will include arranging, coordinating and communicating training, meetings, purchases and to log, validate and monitor requests and enquires received relating to freedom of information, environment information regulation and the data protection act. This role is responsible for the handling of disclosure requests received from external statutory organisations.

You will need to have good communication skills to liaise with the police and other external statutory organisations regarding their requests and facilitate appropriate access to council information in response to them. You will also need great customer service skills as you will act as the point of contact for answering telephone calls and/or face-to-face enquires., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Being part of the Request Management you will be joining a busy team working to statutory deadlines, were you'll benefit from a supportive, inclusive work environment, where you'll be encouraged to shine and make the most of your talents. For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply