Reservations Coordinator

As Reservations Coordinator, your main responsibility will be to assist customers with their queries regarding booking or support for their existing booking at one of our study holiday schools. This is a dynamic, enjoyable, and engaging position that will commence in early February 2025, on a full-time basis. Please note that this is a contract role that will last until the end of July 2025. Here's some of what the job involves : You'll be : Liaising with overseas clients to answer any queries about our courses and programmes prior to their arrival Providing quotes and processing reservations, while managing any special requirements our customers may have Managing databases, spreadsheets, and paperwork such as invoices and supplier report

As Reservations Coordinator, you will be based at our school; just 5 minutes' walk from the centre of Canterbury. This is a busy team so you will be the type of person who thrives on a challenge. In return, you'll gain some fantastic experience of working with multicultural clients in a friendly and diverse educational environment. You'll need to have : Great communication skills as you'll be working with a range of customers, within a really helpful and supportive team Some experience of working in a reservations, leisure and tourism role would be of benefit Have excellent attention to detail, be computer-savvy and have working experience in a fast-paced, administrative environment

At Stafford House Study Holidays, we welcome over 6,000 young learners (aged 817) from around the world each summer. Our mission is to help students improve their English through engaging classroom lessons and a lively program of activities and excursions. Our students reside and study from one of our 7 study holiday centres, based around the UK., WHO ARE WE? Stafford House has over 70 years' experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays. We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses. Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers. OUR COMMITMENT TO SAFEGUARDING : CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check. OUR COMMITMENT TO INCLUSION AND DIVERSITY : We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

You must be available until the end of July 2025 (6 month contract) This is an office based position Monday to Friday and so you must be willing to commute into work in Canterbury This role could equally be a perfect opportunity for a recent graduate or someone looking to expand their existing experience. What's in it for you?

• 23,809.00 pro rata plus holiday entitlements
• Working Monday Friday
• Hours 37.5 per week
• Great experience of working in a multicultural environment
• A friendly and supportive team with ongoing training
• Wellness programme
• Free parking