Retail Supervisor

As the Retail Supervisor you will work as part of a team to ensure our retail shop is a successful source of income generation whilst maintaining a good rapport with the local community. Your main job dimensions are:

• To support the Retail manager with the day-to-day running of the store
• Meeting agreed financial targets.
• Ensuring highest standards of merchandising on the shop
• Carrying out shop administration (EPOS Till, reconciliation, arranging deliveries, banking).
• Following health and safety policy & procedures and giving support when needed.
• Implementing and ensuring the growth or our Gift Aid scheme.
Stock Management
• Receive, sort, prepare, price and maintain stock of donations for sale.
• Ensure the pricing policy for the store is adhered to in accordance with the policies set our by the Retail Area Manager.
• Maintain a high standard of merchandising and display in store.
• Ensure good housekeeping is adhered to, at all times, in accordance with our Health & Safety training and policy..
• Implement and maintain our "Gift Aid" Scheme in accordance with the policies and processes set out by Head Office.
• Work to our Retail policies and procedures.
• Provide a courteous and helpful service to the public.
Support of Volunteers
• Assist with the training and retention of our volunteers, in accordance with our Pilgrims Hospices behaviours
• Organise and support the work of volunteers.
• Work with, mentor and motivate volunteers to develop their processing and merchandising skills.
Shop Finances
• Follow Pilgrims Hospices policies for the control, reconciliation and banking of daily takings and monthly returns to the finance department, ensuring security of data..
Other duties
• To work with regional fundraisers to maximise the retailing and fundraising opportunities in the area and to promote Pilgrims Hospices.
• Maintain good public relations within the local community.
• Perform any other duties commensurate with the role as required
The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Retail Supervisor Job Description document., Offering care and support for people with incurable illness where and when it's needed.

To be successful in this role you should have:
• Extensive experience working in a retail environment
• Strong merchandising skills with an understanding of what the customer wants
• Previous management / supervisory experience
• GCSE or equivalent in Math's and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• The motivation to bring a team together
  
  As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units.

This is a part-time role (7 hours per week) and is based at Pilgrims Hospices' Store 50. Working days will be between Monday and Sunday, with a regular shift pattern allocated, although you should be flexible., As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance. Our workplaces offer:
• Friendly and highly professional working environments alongside people passionate about what we do
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing
We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!