Sales and Business Development Manager (Civil)

We're recruiting an exciting Sales and Business Development Manager role to work across our Civil Aerospace business. You will be the Voice of the Customer within Collins Aerospace Actuation UK, maximising existing revenue within our customer base alongside ensuring our internal technology roadmaps align with customer platform timelines., You will be based at Wolverhampton or Banbury where there will be sporadic travel to our customers both in the UK & overseas. You can be based anywhere in the UK as long as you can get to Wolverhampton or Banbury for key meetings & visits. What will your day-to-day responsibilities look like?

• Maintaining regular dialog with customer on technology, contract, pricing and operations through the appropriate forums
• Responsible for OEM Business Development and sales (including re-pricing) for assigned OEM customers in line with Collins departmental and corporate financial objectives.
• Responsible for enhancing customer experience by addressing and resolving customer requirements and making recommendations for improvements to performance and services.
• Manages Sales and BD responsibilities for multiple products and services, including existing products and new technology offerings, for assigned customer accounts.
• Identifies and implements margin improvement initiatives on existing contracts
• Recommends and provides ideas on systems, standards, and mechanisms that guide OEM selection activities; recommends measures that can be used to assess customer service efficiency, consistency, reliability, and quality to consistently improve and ensure quality services are delivered to customers.
• Oversees escalation of unresolved customer satisfaction matters. Provides guidance and recommends plans for resolution of complaints, issues, and other complex inquiries.
• Oversees information gathering, analysis, and investigation and develops documentation for customer account management.
• Reviews processes for addressing and resolving customer problems and determines how to improve performance and services.
• Responsibilities include Business & Technical Reviews with the relevant value streams
• 20% - 30% travel required incl. overseas.
  
  The successful candidate will be from a Engineering or Manufacturing background with previous experience of winning OEM business. You will have a curious mindset aligned with a commercial flair. You will be able to utilise your technical background to link people & products together to add commercial value., Proven experience in winning OEM business
• Curious mindset alongside excellent commercial awareness
• Technical background- This could be Engineering or Manufacturing
Desirable skills:
• Ability to engage & influence at all levels
• Methodical approach
• Apprentice or degree qualified in Engineering or Manufacturing
• Customer first approach to Sales & Business Development
• Experience in successfully selling aerospace components in the flight control, aerostructure or interiors sectors considered an advantage.
Ability to build a large network of stakeholders in the Civil aerospace industry (OEM, regulators, airlines, government departments)
• Comfortable with oversea's travel
  
  At Collins Aerospace, we're working side by side with our customers & partners to dream, design & deliver solutions that redefine the future of our industry. We are part of Raytheon Technologies & provide technologically advanced and intelligent solutions for the global aerospace and defence industry to connect and protect people around the world. We are inventors, we are manufacturers, we work in space exploration, commercial air travel, defence & rescue applications.
Are you looking to join a dynamic global team that works across the entire Aerospace industry? If yes, get onboard the Collins Aerospace Team & play a part in expanding the opportunities to develop new products & challenge the state of art technology. We believe Diversity drives innovation; equity eliminates obstacles, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where everyone can belong & succeed, contributing to a better society. We are committed to ensuring the recruitment process is barrier-free & inclusive as possible to everyone. We will make adjustments for people who have a disability or long term condition to remove barriers that may be experienced in the recruitment process.


• Competitive salary
• Company performance bonus scheme
• Pension scheme - up to 10% employer contribution
• Private medical insurance
• Comprehensive health cash plan
• 25 days annual leave + bank holidays
• Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships, Maternity/ adoption leave- up to 52 weeks, first 26 weeks at full pay, subsequent 26 at 50% (basic pay)
• Structured training & opportunities to progress
• Opportunity to join ERGs (employee resource groups), participate in community projects & much more
What does the role look like?