Sales & Loyalty Team Manager

Job Description Are you a passionate leader seeking your next challenge? If coaching, mentoring, and driving high performance inspire you, we'd love to connect! As the Loyalty Team Manager, you'll lead, support, and develop a team of Renewal Representatives in executing our small business strategy. You'll be a hands-on manager, engaging in close observations and side-by-side coaching to ensure your team builds strong customer relationships, guiding them to make full use of our product suite. By developing your team's skills and aligning them with customer engagement goals, you'll enable them to consistently exceed expectations. In this role, you'll act as a coach, helping each team member realize their full potential. With a focus on understanding what drives our customers, you'll lead your team with an approach that combines strategic insight, motivation, and a commitment to high performance. What does our team look like? You'll find a collaborative, supportive environment where your input is valued, and growth is championed. We believe in working together to support both your development and your team's, empowering everyone to reach their goals. If you're driven by customer success, eager to learn, and excited to work with a team that genuinely cares for both the customer and the company, we'd love to hear from you! Key Responsibilities

• Execute the small business segment strategy with a strong commercial focus
• Lead a team of Renewal Representatives who can clearly promote the benefits of Sage's solutions and Services.
• Create advocacy and trust by implementing a consultative solution lead loyalty approach.
• Develop your team through coaching and feedback which actively supports your team to exceed our customers expectations and deliver value.
• Promotes a sense of urgency and establishes and enforces individual accountability in the team
• Knows what motivates different people and aligns work accordingly.
• Take full responsibility for your team's product knowledge development, highlighting skills gaps & working closely with the enablement area to close those
• Keep fully up to date with Industry changes that affect both our customers and Sage product portfolio
• Support our Sales teams with opportunities using your product knowledge to demonstrate the true value of Sage's solutions and services
  
  Strong skills as an influencer, coach, communicator and relationship builder
• Ability to analyse and interpret data to optimise performance
• Ability to self-manage with a style that get the best out of themselves and others
• Strong communicator with excellent listening and questioning skills
• Results driven, able to empower their team to focus on strategic goals and KPI delivery
• Can lead change, comfortable with ambiguity and able to support team by building their resilience and managing emotions.
• Values Diversity and individuality, able to nurture and these qualities to bring performance improvements to their team
• Big-picture thinking and prioritisation with an ability to focus both in the short-term and long-term
• Able to delegate by orientating their team towards key strategic goals, meeting deadlines and stretching their team to grow
• Commercially astute, able to recognize & unlock commercial opportunities
• Well versed in appropriate sales methodologies
  
  Competitive base salary and commission structure
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working
Hybrid (3 days (office) 2 days (home)) what to do next Apply Function Sales Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE