Sales, Meeting & Events Executive - Crowne Plaza Docklands

Salary not available. View on company website.

Rbh Hospitality Management, City of Westminster

Full time
Permanent
Onsite working

Posted 1 day ago, 20 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 62e3ae8d945b408ab539fe34affc6172

Rbh Hospitality Management

Full Job Description

As a member of the Reservations / Conference & Events Team maximise conversion and revenue for rooms and meeting room sales
To support the Refer & Reward system for the hotel - training for new team members, monthly updates to the team, updating Salesforce and preparing the revenue report for the DOS to approve payment to the team members
To support the DOS with marketing initiatives, posters, special offers, 3rd party platforms and any additional activities relating to marketing as set by the DOS.
Commercial planning with the DOS for future activities
Update Salesforce, data entry, enquiry completions, complete showrounds and attend appointments if the DOS is not available.
To support the DOS with Social media activities, content and planning
To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel
Identify and pursue new business opportunities to drive room bookings, events, and group sales, achieving and exceeding sales targets
Build and maintain relationships with corporate clients, travel agents, and event organisers, acting as a key point of contact for enquiries, negotiations, and bookings
Conduct sales calls, attend networking events, and participate in industry conferences to promote the hotel and generate leads
Work closely with the marketing team to align sales initiatives with promotional campaigns and seasonal offers, ensuring consistency in messaging and maximising impact
Manage incoming enquiries and provide prompt, detailed responses to ensure an exceptional client experience and increase conversion rates
Conduct site visits and tours for potential clients, highlighting the hotel's amenities and services while addressing any questions or concerns
Track and analyse sales performance, preparing reports on key metrics and providing insights for strategy adjustments to meet revenue goals
Maintain an updated CRM database of client contacts, interactions, and follow-ups to streamline communication and support effective account management
To handle group enquiries and liaise with revenue manager & DOS to optimize groups potential for the hotel.

Proven experience in a sales role, ideally within the hospitality, events, or tourism sectors, with a track record of meeting or exceeding sales targets
Strong interpersonal and networking skills with the ability to establish and maintain professional relationships with clients and industry partners
Excellent presentation and communication skills, both verbal and written, with a confident and persuasive approach to client engagement
Ability to think strategically and understand market trends, client needs, and the competitive landscape
Familiarity with sales software (e.g., CRM systems) and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Self-motivated, organised, and capable of managing multiple leads and follow-ups simultaneously
Analytical mindset with an ability to interpret sales data and make recommendations for performance improvement
Flexibility to attend off-site client meetings, networking events, and occasionally work outside regular hours, including evenings or weekends, as needed for events

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey..., Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year

Sales, Meeting & Events Executive - Crowne Plaza Docklands

Full Job Description

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