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Security Operations Administrators

Man Commercial Protection, Solihull

Security Operations Administrators

Salary not available. View on company website.

Man Commercial Protection, Solihull

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 6 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 54b087ea9dd84e49a16bcbedceb5bbee

Full Job Description

  • Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
  • Assisting colleagues across the UK with booking on/off processes
  • Report writing/completing incident forms
  • Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
  • Ensure any health & safety or HR issues are escalated accordingly
  • Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
  • Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
  • Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
  • Maintaining and sustaining an updated knowledge of all aspects of the company.

    Be passionate about delivering excellent customer service
  • Have experience of a workforce management system
  • Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
  • Have excellent communication skills
  • Be able to work within a team as well as on their own and unsupervised
  • Possess excellent communication and IT systems skills
  • Can work under pressure whilst maintaining a positive attitude
  • Have good time management skills
  • Be able to work shift patterns and provide flexibility, where required
    • Qualifications and experience:
  • Experience in the security industry would be advantageous but not essential
  • Call centre / Helpdesk experience advantageous
  • Experience using a time and attendance or workforce management system
  • Knowledge of MS Office, Excel and Outlook advantage but not essential
  • Experience of working on the telephones essential
  • Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
  • SIA DS and CCTV are advantageous but not essential as training can be provided
    • Skills required.
  • A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
  • Competent computer skills with a good knowledge of computer systems.
  • Excellent communication skills
  • Ability to create comprehensive incident reports
  • Ability to work independently and as part of a team
  • A 5-year checkable work/education history is required
  • Happy to help others attitude!

    Full uniform supplied.
  • Access to in-house training CCTV and First Aid
  • Free International Professional Security Association (IPSA) membership
  • Perks at Work High Street Discount Scheme
  • Access to 24-hour counselling helpline through IPSA
  • Access to 24-hour legal helpline through IPSA
  • Double pay on Bank Holidays
  • Full training provided
  • Free parking
  • Overtime available on request

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