Senior Analyst - Global Revenue Operations

Wayfair Professional's Business to Business Sales ("B2B") and Business to Consumer ("B2C") team is seeking a collaborative, analytical-oriented Senior Analyst to help drive the Inbound sales channel agenda. The role will be a part of the Global Revenue Operations team that will help craft and execute strategy across global agent teams, in a highly cross functional role, partnering with Sales, Analytics, Marketing and on and off-shore partners. Partnering with Sales Leaders and internal stakeholders, the Senior Analyst will optimize the sales process to consistently exceed sales targets, and improve customer experience. This includes proactively partnering with Sales and Analytics teams to monitor performance, create action plans to improve performance, and execute medium/long-term program and channel-level project initiatives that improve customer and seller/agent experience and optimize workflows. Focusing on improving Top of Funnel sales performance, this role will also ensure that we are effectively bringing customers into the Wayfair Professional Programme, setting them up for long term success. What you'll do:

• Deeply understand both qualitative and quantitative trends in the business through active "voice of seller" engagement, strong knowledge of short/long-term KPI trends
• Provide operational support to improve performance:
• Scope data requests for analytics teams to execute, and interpret results to understand business trends (validating qualitative feedback)
• Create short-term action plans to address underperformance and/or accelerate positive trends, with clear asks, milestones and deliverables
• Align and alert partner teams to execute
• Communicate progress and resolutions to partner teams and sales team members
Scope and execute medium/long-term projects and initiatives
• Assist in scoping project initiatives, ensuring project management operational excellence through clear deliverables, resource needs, timelines, and cross-functional involvement
• Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates whilst incorporating feedback
• Accelerate channel / program performance, in conjunction with overall B2B OKRs
Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources) What you will need:
• Demonstrable experience in Revenue Management, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
• Ability to build relationships with diverse cross functional stakeholders, creating consistent project messaging that takes user requirements into account but does not detract from the overall project aims
• Display understanding of how to break down complex, ambiguous problems into logical objectives, translating sales needs into actionable steps for partner teams to execute
• A collaborative approach to effectively working cross functionally; driving operational improvements and projects
• The aptitude to derive insights and strategies from data, including scoping analysis, manipulating data sets, and presenting findings while incorporating qualitative and quantitative business context
• Knowledge in multiple systems & user navigation in applications (including Excel & Google/ Office). In addition, knowledge of Data Visualization tools is an advantageous
  
  Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.