Senior Change Manager

As a key member of the Operational Assurance team, the role involves leading the management of IT-related changes to services within the Home Office. This includes overseeing changes raised into production, implemented by Business Portfolios, Suppliers, Transition teams, Project Managers, and other stakeholders across the organisation. Flexibility is essential to manage a variety of changes, whether scheduled or resulting from incidents or urgent requirements. These changes will require rigorous assessment in line with industry best practices. Strong analytical, communication, and stakeholder management skills are crucial, along with the ability to prioritise and implement decisions efficiently. Additionally, the role includes managing and mentoring junior colleagues, contributing to the development of best practices, and driving continual improvement efforts. We value diversity and provide an open, inclusive, and supportive environment to help you do your best work. The successful candidate will either be located in Capital buildings - Liverpool, or Soapworks - Manchester, regional office. Under Home Office hybrid working practices there is an expectation that you will attend the office for a minimum of 60% of your working hours. This post is also available on a part-time basis with a minimum requirement of 30 hours per week. As a Senior Change manager, you will play a key role in:

• Consistently reviewing, risk-assessing, and prioritising changes, while clearly communicating potential impacts to minimize service outages and ensure thorough understanding of change consequences.
• Meticulously validating and assessing the risk and impact of all changes, particularly complex ones, ensuring the correct stakeholders are identified and engaged to maintain service integrity.
• Collaborating with Incident Management on complex emergency changes, participating in technical bridge calls as needed, and managing the Emergency Change process.
• Assisting in the development of policies, processes, and procedures aligned with best practices to ensure high-quality services, while ensuring proper documentation is maintained.
• Investigating non-compliance with Change Assurance policies and processes, and facilitating discussions to enhance stakeholder adherence.
• Building and maintaining strong relationships with Service Management, key stakeholders, and third-party suppliers to meet Change Management KPIs and deliver high-quality services.
• Driving continual service improvements by evaluating and refining processes, utilising tools and capabilities to automate tasks where possible.
• Participating, and contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.