Senior Clinical Fellow in Intensive Care

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Click on this link to find out about our values https : / / www.uhbw.nhs.uk / p / about-us / our-trust-values The post holder will play a key role supporting the Quality & Patient Safety activity ensuring the administration and coordination of complaints & patient experience activity within the Division of Specialised Services A key part of the role will be to support the Quality & Patient Safety Lead to provide information and support to the Divisional Governance Group and the Board who are accountable for ensuring that corporate expectations of governance systems are identified and addressed. This includes coordinating and liaising with relevant staff to facilitate effective governance structures and systems within the Division of Specialised Services

• To coordinate and manage without direct supervision, the complaints (formal and informal) process for the Division of Specialised Services
• To coordinate, collate & present patient experience at Clinical Governance and Divisional Board, including all data from the IQVIA platform.
• The post holder will manage the operational performance of complaint targets, ensuring performance against the standard for response time target is maximised.
• Communicating with staff at all levels internally and externally to resolve to the satisfactions of service users and members of the public.
• Support and work closely with the corporate complaints team in delivering a high-quality integrated service., of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare