Senior Compliance Manager

As Senior Compliance Manager, you will have the responsibility for ensuring the delivery a large-scale programme of landlord's compliance activity (service, inspection and testing), for the second largest local authority landlord in the UK (over 50,000 homes). This opportunity comes at a time where the safety of social housing tenants is high on the national agenda, and is essential to the council delivering safe and quality of council homes, and meeting the housing challenges which have been laid down by the Regulator of Social Housing in the regulatory standards for housing. You will work alongside innovative and passionate colleagues, as a member of the wider Asset Management (Housing) leadership team, using your leadership skills, knowledge, and experience to lead and develop a large compliance team. Working with service providers and contractors will provide excellent opportunity to showcase and enhance your contract and programme management skills., The role brings a fantastic opportunity to work with the citizens of Leeds and alongside multi-disciplined teams within the Housing Leeds service. As the sector transforms in response to wave of regulatory changes, your ideas, leadership, and joint working will pave the way for quality housing in the city form many years to come. You will be responsible for ensuring the delivery of effective, efficient, and customer focused compliance programmes, and for working alongside other Asset Management colleagues to ensure that safety compliance is integrated into all elements of service., To successfully lead and manage the development and implementation of planned compliance programmes in-order to meet legal and regulatory requirements as well as Council policies and requirements. To achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards and policies of the Council. To ensure overall value for money is achieved through the effective management of internal and external service providers.,

• To plan, develop and implement the councils planned compliance programmes and relevant strategy in relation to mechanical and electrical servicing, testing and maintenance in rented council homes so as to meet agreed organisational performance targets and plans within agreed budgets and timescales.
• To ensure all activities are delivered in compliance all legal and regulatory requirements and with the councils policies and requirements including financial regulations and contract procedure rules, quality management, health and safety, equality and diversity, legal stipulations, environmental policies and general duty of care.
• To contribute to the evaluation and development of policy, operational strategy and performance in co-optation with directors and service managers.
• To ensure the delivery of prompt, efficient services to all customers and stakeholders with a focus on delivering services 'Right First Time'.
• To ensure appropriate and accurate records are maintained for all activity in-line with the Councils data handling procedures.
• To drive customer excellence and develop services which engage with customers and are developed through customer feedback and customer lead service improvements.
• To monitor measure and report on operational issues within agreed formats and timescales and to a wide range of audiences.
• To formulate budgets under delegation, monitor expenditure to ensure that services are delivered within available budgets and where necessary develop, recommend and/or implement corrective action including preparing reports and statistics for senior management within the Council's Financial Regulations and procedures.
• To liaise with other service managers and directorate's within the Council in-order to ensure the efficient and integrated delivery of the Councils Repairs and Maintenance policy and relevant strategies across the full range of housing services by ensuring they are fully informed of operational objectives, purposes and achievements.
• To maintain an up to date, expert awareness and knowledge of a full and comprehensive range of repairs and maintenance theories and methods and provide suitable interpretation and technical advice to directors, managers and staff within the organisation as well as all other stakeholders.
• To participate in procurement activity and ensure that appropriate arrangements are in place to enable the effective management and monitoring of internal and external service providers including sufficient and adequately trained staff in-order to effectively manage contracts.
• To facilitate joined up working with suppliers and partner's in-order to continually improve performance and efficiency and drive added value from contracts and supply agreements.
• To ensure the appropriate evaluation, monitoring and reporting of risks.
• To deputise for the Deputy Head of Asset Management as and when required.
• To lead, manage and motivate staff and team members, recruit staff, train and develop staff, in-accordance with Council policies and employment laws, and ensure that relevant procedures are understood and followed.
• Supporting the staff at work charter (leeds.gov.uk) refer to duty to support LCC "Support staff at work charter"
• To work with all staff within the Housing Asset Management team to continually improve services in-order to achieve excellence.
• To ensure that the team work professionally, competently, and in a forward thinking and customer focused way whilst embracing collaborative partnership working in order to achieve excellence.
• To work collaboratively with other Housing Leeds teams to achieve efficiencies and best value where practical and possible.
• A commitment to initiate and drive cultural change to deliver focussed and continuously improving services.
• This is not an exhaustive list and the post holder may be required to undertake other reasonable duties deemed to be within the scope of this role.
• Occasionally, this post may require work to be undertaken at short notice outside normal working hours in order to meet the demands of the service.
• This post requires a current UK driver's licence.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post., Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of and be able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  As a Senior Compliance Manager you will bring to the role:
• A detailed knowledge of a landlord's responsibilities and legal duties to carry out planned servicing, testing and maintenance of mechanical equipment,
• Excellent communication skills and ability to work with others and form positive relationships,
• Experience of managing programmes of this scale,
• Proven track record of leading and managing a multi-disciplinary team, Minimum building/construction related qualification to HNC / HND level or equivalent experience,
• A management qualification or equivalent experience,
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements. Knowledge
• A detailed knowledge of a landlords responsibilities and legal duties to carry out planned servicing, testing and maintenance of mechanical equipment,
• Detailed knowledge of contract management and how it relates to the service area,
• Extensive knowledge of building services maintenance and in particular of property compliance programme requirements in relation to landlords responsibilities,
• A thorough knowledge of Health and Safety legislation, and practice (including Asbestos)and the Construction (Design & Management) Regulations 2007.
• A sound understanding of social housing and government policy including current issues affecting the sector.
• A good commercial knowledge and an understanding of modern methods of procurement and procurement legislation including OJEU procedures as well as effective contract management procedures
Specific Skills and Competencies
• To be able to establish and maintain professional business relationships with contractors and suppliers
• To be able to drive a culture through the team that is focussed both on customers and quality
• Ability to manage staff to ensure work is diligently carried out and that deadlines are met
• Ability to communicate with managers confidently, persuasively and authoritatively.
• Ability to analyse and interpret varied and complex information or situations and produce solutions or strategies to difficult problems.
• The ability to communicate orally or in writing complex and contentious information and issues with a wide range of audiences.
• Ability to work using sympathy, discretion and initiative and deal with problems confidently.
• Ability to work flexibly and demonstrate a commitment to developing a consistent approach across the division.
• Challenges negative behaviour and systems in a proactive manor in order to bring about corrective action.
• Promotes high standards at all times and ensures fairness and equality within the workplace
• Ability to engage managers and contractors in making change happen using change management skills and tools.
• An ability to develop relationships that command respect, trust and confidence.
• Ability to manage competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
• Ability to effectively construct manage and control budgets and use and apply statistical techniques to interpret and manage contract control
• Project management skills and the ability to manage a number of projects simultaneously
• Excellent research skills and the ability to offer pragmatic solutions.
• To be able to effectively chair meetings
• Excellent literacy, numeracy and analytical skills
• The ability to use Microsoft based applications (Word, Excel and PowerPoint) to an intermediate level.
Experience
• Of high level and complex Mechanical and Electrical repairs diagnosis
• Of high level contract management
• Experience of managing large, multi-million pound budgets / construction projects
• Experience of working with and negotiating with trade unions
• Relevant experience of working at a senior level within a related asset management post
• Proven track record of leading and managing a multi-disciplinary team.
• Budget preparation and management in accordance with Financial Regulations
• Report writing and presentation to Director level
• Of operating within a performance management framework
• Experience of delivering prescribed outcomes to given timescales and budgets.
• Experience of managing organisational change
• Experience of building and maintaining effective working relationships with senior managers and other key stakeholders across a range of service areas
• Experience of managing competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities
• Of developing asset management related policy and procedure., It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
• Degree Level qualification in Building Services maintenance or equivalent experience.
• A relevant project management qualification
• Evidence of continual professional development
• Membership of a professional body i.e. RICS building surveying.
• Qualified gas engineer
• Qualified electrical engineer
• To manage procurement exercises to achieve excellent results
• Of working with an Internal Service Provider
• Experience of procurement of both large and small contracts within the public sector
• Experience of working within a political environment
• Effective working within a partnership environment.
• Leading complex negotiations to a satisfactory outcome.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
  
  a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further