Senior Engagement Manager, Enterprise Skills Transformation, EMEA

Are you interested in joining a team focused on growing Amazon Web Services by delivering strategic skills transformation programs to enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role.

As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and change management. You will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in achieving their business goals and transformation objectives. One EST offering is AWS Skills Guild - a consultative engagement designed to inspire organization-wide cloud adoption and unlock innovation. It accelerates the cultural and technological shifts necessary for transformation by helping develop and launch a bespoke cloud enablement initiative using the AWS Skills Guild framework., Partner with AWS enterprise customers and AWS field teams to define, develop and implement strategic skills transformation programs
- Dive deep on the customer's business goals and enablement needs and deliver programs that empower our customers to achieve these goals and outcomes
- Take ownership of all program management activities for each Skills Guild engagement including planning, reporting and risk mitigation. Develop program management mechanisms for the customer and AWS where needed
- Ensure customer outcomes and milestones are delivered on time and to the requisite level of quality. Use a data driven approach to define metrics and reporting mechanisms that will ensure the quality of all customer engagements
- Gather customer insights and feedback, and partner with multiple internal teams and partners to iterate on our EST offerings
- Become a subject matter expert and educate the AWS field team and customers on best practices for running large scale enablement programs
- Develop ongoing relationships with AWS and Training & Certification teams/programs to build collaboration on strategic accounts and drive scale
- Craft monthly and quarterly business reviews to AWS leadership to surface key business insights from the field and advocate for our customers
- Opportunity to lead change and spearhead projects that will transform the AWS customer experience

A day in the life
A day in the life is spent obsessing to understand your customers' specific cloud workforce transformation initiatives, while working to provide solutions to help them realize their objectives, and feeling passionate about doing both.

About the team
The AWS Enterprise Skills Transformation (EST) Team offers consultative engagements to help customers build excitement and structure for cloud learning at their organization, and to accelerate cloud adoption.

EST sits within AWS Training and Certification (T&C). We are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Successful candidates will have a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate leadership abilities, including gaining customer stakeholder buy-in, communicating effectively at both the executive and project team level, and collaborating with a wide range of technical and non-technical teams across organizational boundaries. We seek natural problem solvers who can navigate ambiguity and work autonomously to drive the right outcomes for customers., Extensive experience delivering complex organisational transformation programs, several years in a customer facing role or in professional consulting
- Bachelor's degree or equivalent
- Outstanding written and verbal communication skills
- Functional knowledge in areas including change management, transformation, strategy, process improvement, cloud computing
- Proficiency in MS Office, Organisational Change Management certification / experience (e.g. Prosci)
- SCRUM/Agile, PMP, Prince2, SAFe certifications
- Robust understanding of training and skills trends within the technology market
- High attention to detail and proven ability to manage multiple competing priorities
- Proven ability to deliver results in an ambiguous and complex environment
- French language skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

# Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

# Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

# Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.