Senior Healthcare Coordinator

Line management of the Reception Team and work in reception to undertake all relevant duties to contribute to its operations.

To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.

To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.

Please be aware that we will be reviewing candidates on an ongoing basis and therefore may close the advert early. We recommend that potential candidates apply as soon as possible.

Main duties of the job

Manage safeguarding concerns appropriate to your role and level of training.

Day to day running of the Reception/Admin function in order to provide a first-class service to patients and visitors.

Line management of the Healthcare Coordinators including regular team meeting, 1-2-1s and performance reviews.

Carry out appraisals of the Reception Team and make recommendations on employee performance.

To deliver new staff induction programme and provide and organise full training for new staff.

Manage staff absence in the first instance.

Manage any difficult situations that may arise in addition to supporting staff that may require help or advice.

Managing reception staff rotas and arranging staff cover. Looking at any gaps in the rotas to cover the reception team and arrange appropriate cover.

Authorise and keep an accurate and up to date record of receptionists annual leave and sick leave.

Assist in the management annual leave requests non-clinical. Maintaining maximum and minimum cover levels

Involvement in hiring of reception staff in conjunction with the practice manager.

Ensure the smooth running of the reception area and review regularly progress of the clinics.

We are Bevan. A social enterprise that serves inclusion health communities and individuals including people experiencing homelessness, refugee and asylum seekers, commercial sex workers, Gypsy, Roma and Traveller communities. Our patients are the most marginalised and socially excluded, many of whom have multiple needs and have experienced and sometimes continue to experience trauma.

We work as a multi-disciplinary team to offer a no wrong door approach to our patients, where we work with them to find solutions.

Our GP practices in Bradford and Leeds are central to our offer but equally important are the services that wrap around these including street health teams, mobile migrant health teams, hospital in-reach teams and wellbeing (including a children and young people team). We are constantly working towards increasing our offer to patients to support better outcomes.

If you are interested in learning more about our award-winning organisation. Take a look at our website About Bevan - Bevan Healthcare (wearebevan.co.uk)