Senior Manager, Chief Control Office

Our Chief Controls Office (CCO) is a core part of the Group COO Chief Operating Office. We're on an exciting journey and there couldn't be a better time to join us. The Group is undertaking the largest financial services transformation in the UK, which means we need to continue to evolve as a team as well and empower our people to take end-to-end accountability for managing the risks that they face. We are looking for a dynamic, motivated, and forward-thinking senior manager to join the GCOO Chief Controls Office. In this role, you will :

• Lead enterprise-wide key initiatives to improve our non-financial control environment.
• Embed control by design and advance control automation
• Support robust risk management in alignment with the Group's Enterprise Risk Management Framework (ERMF).
• Support in identifying opportunities to simplify, optimise, and automate controls using innovative technology.
• Support in achieving strategic goals and delivering faster, more efficient services for our customers.
The role may lead a team of control management professionals who manage the design, optimisation, process mapping, testing and monitoring of the control environment. We are committed to building a high-performing team where each colleague is valued, supported, and empowered to become an expert in their field. Our goal is to ensure every team member understands their role within the broader Group strategy, contributing to the safe and effective management of non-financial risk across GCOO.


• Leadership : Ability to inspire and lead a team towards achieving strategic goals.
• Communication : Strong verbal and written communication skills to convey complex ideas clearly.
• Strategic Thinking : Capability to think ahead and plan for future control needs and improvements.
• Problem-Solving : Aptitude for identifying issues and developing effective solutions.
• Collaboration : Working effectively with other areas and stakeholders.
• Adaptability : Being flexible and open to change, especially in a challenging environment.
And any experience of these would be really useful
• Risk and Control Management : Robust understanding of the Risk and Control Management Framework with practical control management knowledge and experience.
• End to End Risk and Control mapping - Delivering prescribed outcomes by working with established control design, mapping, monitoring and testing approaches.
• Control by Design (CbD) An understanding of the Control by Design Methodology.
• Knowledge of tech-related risks - for example data, security, technology, resilience, third party.
• Agile Methodology Understand and role model ways of working to drive growth mindset, transformation and end to end design thinking.
  
  Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers., Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes :
• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.