Senior Manager, Client Relationship Executive, PE & FI, Growth

These are relationship-focussed roles, not sales or delivery roles. Building your internal network and liaising with internal clients and stakeholders is as important as those externally. For many of our CREs, developing relationships with specific individuals and teams within the client organisation is an imperative. Our CREs play a central and important role within the account team, and are principally involved in:

• Working with market facing account teams to deliver against the strategic ambition, understanding the needs of our client(s), industry trends, and the full suite of offerings and ways in which we serve our clients
• Build and sustain exceptional client relationships with senior individuals at both the fund and portfolio, essential for follow on M&A exit-readiness and VDD opportunities.
• Understand the PE client's key investment criteria and leverage the full breadth of the firm's capabilities to support the client as they identify, invest, transform and exit investments
• Leading knowledge sharing amongst the team and providing team coaching on client challenges and trends; bringing the account team together to deliver client excellence
• Leveraging stakeholder relationships to drive action and act as the focal point of communications and activity on the account(s)
• Maintain financial oversight and reporting for the account, co-develop the annual business plan and recommend alternative pricing and delivery models
• Ensure the voice of the client is reflected in all that we do; work with colleagues to gather feedback and intelligence from client relationships to inform strategic decisions and actions
• Appropriately and effectively monitor the risk profile on the account(s) to which you are aligned and ensure effective compliance with contractual obligations
• Identify appropriate insights, thought leadership, assets and programmes which can be used to further engage our clients
• Share best practice and enhance the Client Relationship Programme community, be an advocate for and an active member of the team to strive for continuous improvement, and evolve the way in which we support our priority accounts.
Connect to your skills and professional experience We are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients' business.


• Excellent senior stakeholder management skills, where trusted peer relationships can be built
• Confidence with ambiguity; able to make pro-active decisions quickly
• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Strong emotional intelligence, demonstrable success in building rapport and credibility with a range of people at different levels of seniority. Ability to adapt your style to create an impact that matters
• Quantitatively literate, confident with financial reporting and being able to spot the 'story behind the numbers' to identify trends and themes to recommend courses of action
• Understanding of and an ability to monitor risk
• Knowledge of and past work experience working within one of Deloitte's primary industries
• Experience of working within remote teams
• Using and promoting the engagement in CRM systems to generate powerful, actionable intelligence for the account(s)
• A confident presenter
Desirable:
• Experience of a client serving role; knowledge of client take on procedures/processes
• Experience of working in a Private Equity firm or with Private Equity Clients
• Understanding how the PE&FI houses and the portfolio companies work and being able to build relationships at both levels
• Facilitation experience
• Professional services experience or knowledge of how a partnership structure operates
• Knowledge or experience of procurement, pricing and contracting
• Strategy & Ops, Business Development, or Engagement role experience
• Experience of working cross border/internationally
• Experience of working with Globally minded clients and helping Deloitte to deliver globally
  
  Deloitte's Growth function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.
Our Client Relationship Programme comprises a number of ways in which we provide best in class account support for our priority clients. The Client Relationship Executive (CRE) plays a pivotal role, working alongside our Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients. Our CREs are aligned to the firm's priority accounts which are often sophisticated and complex in their nature, industry leading or well known brand names, with a footprint in the UK or globally. CREs develop strength and depth in relationships, internally and externally, to leverage opportunities for growth. This opportunity will be supporting one or more of our key Private Equity and Financial Institutions (PE&FI) Clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Growth We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we're constantly improving what we do. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The support that Deloitte offers is great, and the work is always interesting and motivating." -Jim, Enabling Functions "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm.", For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.