Senior Manager - Operational Excellence

The Operational Excellence & Readiness team are responsible for operational change management, performance insights and network readiness across the Visa Direct Account & Wallet products. As Operational Excellence Lead, you will be responsible for driving continuous improvement through:

• Developing and ensuring adoption of data driven insights that inform decision making and support the client service management
• Owning the ops & network change management framework
• Driving automation across operational processes
• Delivering control enhancement through problem management
• Driving process excellence best practice
• Supporting in identifying and delivering operational strategy for account and wallet payouts
• Leading a team of skilled and ambitious individuals
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we're after…
• Demonstratable ability to use communication skills and uphold a strong executive presence to forge effective relationships with senior leaders across the Visa Direct business with a calm, professional and assertive approach.
• Must be a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritise and multi-task under pressing deadlines.
• Hands-on leader who takes ownership of the detail and is adept at using that knowledge to drive strategic initiatives
• Ability to apply analytical skills with understanding of systems and processes to make decisions involving complex business and technical solutions where little or no precedence exists.
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and willing to challenge the status quo to drive improvement to standard operational procedures.
• Strong project management and business analysis skills, with an ability to coach others to ensure a best in class change management function - Prince2 or PMP qualification required
• Familiarity with IT Service Management concepts - preferably completed ITILv4 qualification
• Ability to communicate technical concepts in a clear and precise fashion to both technical and non-technical audiences.
• Demonstrate extensive working knowledge of Microsoft Office suite, particularly Word, PowerPoint, Visio and Excel are essential.
• Experience of Agile development methodologies is favourable.
  
  Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll have an opportunity to shape the payments experience globally. Being part of Visa, the world's leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. Individuality fuels our brand and our global team - we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone. If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you. You're an individual. We're the team for you. Together, let's transform the way the world pays., Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You'll fit right in. Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays. Think you know us? Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive. Individuality fuels our brand and our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering. So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness. Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account and wallet processing capability of Visa Direct. By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll be part of an exciting payment solution, helping to shape the payments experience globally. If you think you could support Visa as a Senior Manager, Operational Excellence, we want to hear from you - together, let's make Visa a great place to work.