Senior Operational Delivery Manager

Provide visible and effective leadership (both face to face and virtually) taking a personal lead in engaging with, and communicating, key messages and implementing corporate changes.Motivate and encourage teams to operate flexibly, seeking feedback, listening, and acting on this. Encourage collaborative working between teams and directorates to drive innovation and service improvements.Manage large-scale operational delivery across multiple sites, committing to being visible to teams on all sites through a mix of regular Face to Face and virtual engagement activities.Develop a holistic grasp of all customer and claimant types enabling to lead, design and manage new and future business roles and processes, including the implementation of case ownership ways of working at site level across the community.Accountable for the management of performance within their command, undertaking regular performance reviews (both face-to-face and virtually) with their direct reports, identifying risks
to performance achievement, and driving forward continuous improvement.Lead in people planning activities ensuring appropriate and effective deployment of people and resources within and across services.Build capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills.Use knowledge to identify gaps in training / learning products and working with the L&D community to improve / develop.Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability.Be a visible member of the leadership team on your home site, taking responsibility for contributing to Pension Centre expectations regarding Duty Manager roles, office attendance, and senior leader coverage throughout the day, ensuring you lead across all RSD products.Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful
discrimination, harassment, and victimisation.Actively promotes health and well-being taking responsibility to maintain a safe and healthy working environment.Able to drive through and check on the application of HR Policy and Procedures and be willing to take on the role of decision maker in grievance, misconduct leading to potential dismissal and/or appeal cases.Ensure all security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.