Senior Operational Resilience Manager

We are looking for a Senior Operational Resilience Manager to join our growing team in the second line of Aviva's three lines of defence model. This is an exciting time as we reach regulatory deadlines for compliance in 2025 and work to further mature and strengthen our processes to support and protect our customers. If you are a confident communicator with Operational resilience experience, we would love to hear from you!
A bit about the job:
At Aviva we manage our risks to help proactively identify and control threats and vulnerabilities that could adversely impact the organisation and our customers. This includes managing risks and ensuring resilience throughout our supply chain; we use a network of third and fourth parties to support delivery to our customers, who expect services to be available when they want to use them, with a demand for an 'always on' capability.
Operational resilience is the ability of firms, financial market infrastructures and the financial sector, to prevent, adapt and respond to, recover, and learn from operational disruption. Operational disruptions and the unavailability of important business services have the potential to cause wide-reaching harm to consumers and/or risk to market integrity, threaten the viability of firms and cause instability in the financial systems. To meet these expectations, operational resilience is a fundamental part of Aviva's strategy.
You will be responsible for developing and maintaining relationships with key stakeholders in first, second and third line to help oversee and manage operational risk and deliver and embed Operational Resilience practices in line with relevant regulatory expectations in the UK, EU and Canada, including Third Party and Change risk management.
As part of the role you will also:
Support and drive work to connect operational and operational resilience risk management to support customer journeys.
Oversee scenario testing as it applies to management of operational resilience risks, including in our Third and Fourth Parties.
Perform reviews and deep dives, providing challenge and assurance to our senior management.
Actively engage in relevant operational risk and resilience governance forums/committees and industry groups with oversight of issues and control gaps remediation.
Review and challenge compliance with the risk and control framework (including adherence to policies and standards). Ensure that the key priorities and risks are managed appropriately.

Operational resilience experience within the Financial Services industry is a must (preferably 2nd line).
Experience with stress and scenario testing.
Change and third party risk management experience is desirable.
Stakeholder management skills - confident communicator - ability to influence and challenge decision making.

National salary - circa £70,000, London salary - circa £85,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to