Senior Service Designer | NHS England

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will helpliterally millionsof people look after their health? We have exciting opportunities for experienced service design professionals who are a key part of our user-centreddesign (UCD) family of roles, alongside interaction designers, user researchers and content designers. The work we do has a direct impact on millions of patients' lives, helping them access the essential services they need andsupportsthem to getappropriate careas quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people. Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that werepresentall communities in our working teams, therefore wegreatly encouragepeople with experience ofdifferent backgroundsto apply. We haveseveralSeniorService Designer roles acrosstheDigital Primary Care portfolio.See the assignment brief for descriptions of our Market Enablement and Digital Strategy and Innovation work areas. Digital Primary Care delivers new capabilities to support the digital transformation of primarycare and wider community pharmacy,optometryand dentistry. Ensuring patients and frontline staff have access to modern digital products and services that better meet their needs, leading to fully integrated care. Some of the key skills and experience you'llbring, NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on theGovernment website. As aSenior ServiceDesigneryou willbe responsible for:

• Developmentand oversightofthedesignof whole healthcare journeys, collaborating with product management to define avisionfor services, and share it in a way others can understandacross multiple products in your portfolio
• Collaborating with user researchers to ensure the needs of users, andorganisationalobjectivesare met
• Using research evidence, design knowledge and negotiation withseniorstakeholders to improve health outcomes for the publicandhealthcareprofessionals
• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centreddesign, and how these help to meet theorganisationalgoals
• Ensuring our products and services are inclusive, accessible, andequitable
• Coaching and line managing user-centreddesign professionals in your portfolio area, including service designers, interaction designers and content designers
You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across theorganisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for thewhole population. You will have the opportunity toanalyseand rethink the delivery of health and care services and improvedelivery atnational scale.


• Demonstrable knowledgeof service design andusercentreddesign practices for both public facing and internal services and applications
• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.
• Experience ofleadingcross-disciplinary teams and ensuring that the process for making design decisions is based on design knowledge, user research and knowing the user journey
• Proven ability to develop skills and transfer knowledgeof service design and user-centreddesigninto new areas of anorganisation
• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centreddesign and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector BodiesAccessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.
• Evidence of continuous professional development
  
  The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.