Senior Sister / Charge Nurse - Site Operations

Substantive post - 36 hours per week
Fixed-Term contract/ secondment to September 2025 - 37.5 hours per week.
We are looking for a dynamic individuals to join our Operations Centre team at the Norfolk and Norwich University Hospital.
This is an exciting opportunity to join our Department and expand on your current skill set, which will include system wide interaction and real time operational problem solving.
The Operations Centre is the hub of the Hospital and ultimately responsible for patient safety and capacity management within the Trust.
You will work with the hospital 24/7 team to support clinical demand and support patient safety out of hours.
This environment will give you a varied and fast-paced experience where no two shifts will be the same.
The Senior Sister/Charge Nurse role covers 24 hours a day. The role is distinctively different during in hours and out of hours. In hours, includes working with the Divisions to achieve performance indicators and quality standards. Out of hours, you will support the Site Matron for escalation processes, operational and staffing issues, escalating to the on-call teams as required and lead the co-ordination of the Hospital 24/7 Team, prioritising and delegating workload and resources effectively.
Full or part-time hours considered, + Facilitate the Operations Centre daily meetings, co-ordinate the admission of emergency patients, ensuring appropriate placement of patients according to their clinical need and in conjunction with the Trust's divisions, support elective patient placement.
+ Monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Protocol in order to minimise bed crisis through effective planning. Support the Trusts response to patients who are likely to exceed the targets set out in the NHS plan.
+ Monitor and facilitate actions to ensure national and local developments for Government targets are met. For example, liaison with the Commissioning Groups concerning delayed discharges.
+ Contribute to the corporate agenda for capacity and target management by participating as a full member of the Site Operations Team. Advise and support the Site Matron on admission, discharge and patient flow issues. In the event of a critical bed state, open escalation ward areas for patient placement ensuring patient safety remains a priority at all times.
+ Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to and from other hospitals and units.
+ Manage and co-ordinate any critical incident which occurs within the Trust.
+ Participate in and co-ordinate the Trust's Emergency Response Teams to fire, security alerts, cardiac arrests and other clinical emergencies.
+ Play an active role in the action of sectioning patients under the Mental Health Act and use of the Child Protection Order.
+ Allocation of bank and Agency staff and redeployment of nurses within the Trust to match resources to workload. Record all actions taken on safecare so to maintain live and accurate records.
+ Undertake designated responsibilities in the event of a "Major Incident". Assume the role of Major Incident Co-ordinator until relieved by the Site Matron or other experienced manager., Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
Travelling to work
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.
We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.
The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.
The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.
The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.
If you work at another Trust site, please discuss travel and parking arrangements at interview.
DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.
If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc
NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.
UK Registration
You will need to have current UK professional registration where this is a requirement of the role.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

We are looking for individuals who demonstrates resilience, exceptional communication skills and the ability to maintain a level head under operational pressures.
Exceptional communication is key to this role. We are looking for a candidate who can communicate in a professional manner with a diverse group of people to achieve the best outcome for our patients and staff.
Excellent organisational, negotiation and problem-solving skills are vital to this role, as you will be working at a fast pace, balancing the demands of many competing areas.
Importantly, and in keeping with our PRIDE values, we are looking for a candidate who has exceptional people skills as this role requires you to make difficult decisions, while maintaining professional standards.
This role provides the opportunity to work within a small, supportive and dedicated Team. You will be working collaboratively throughout the Trust with staff of all levels to create patient safety, flow and capacity and Site safety. This is also an opportunity to be part of the Operations Centre team and expand and develop your leadership and management skills
Interview date: 21st November 2024

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to 'provide the best care for every patient', and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others' diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
+ Flexible working hours
+ Fast Track Staff Physiotherapy Service
+ Multi Faith prayer room
+ Discounted gym memberships
+ Excellent pension scheme and annual leave entitlement
+ Wagestream - access up to 40% of your pay as you earn it
+ Free Park & Ride service direct to NNUH site
+ Free 24-hours confidential counselling support
+ On-site Nursery
+ On-site cafes offering staff discounts
+ Support in career development
+ Flexible staff bank
+ Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics