Senior Student Wellbeing Manager

This role will be a key leader in the Student Wellbeing Services (SWS) team, whose vision is for students to get the right support, at the right time so that they may thrive at university. This means that we recognise the intrinsic relationship between personal wellbeing and academic success. We work with a student first ethos within an information, advice and guidance model. Leadership of this service involves a strengths focussed, collaborative mindset which can support a large team of skilled staff through instances of high stakes, complex systems management., The role is one of two Senior Managers, leading on all aspects of operations within the Student Wellbeing Service, managing a group of casework managers and reporting to the Assistant Director of Student Wellbeing.

The service is undergoing a phase of transformation to ensure quality, consistency and accessibility for our student community and is located within a multi-layered, ambitious higher educational environment. Additionally, the post holder has unique oversight of and responsibility for student safeguarding and critical educational welfare processes.

Main duties of the job

Taking the lead in reviewing insights and evaluating the quality of our services, using evidence-based analysis to enhance SWS performance and identify opportunities for development.

This will be varied but should include meaningful collaboration with key stakeholders, effective practice oversight and evaluation as well as sound use of data from several sources.

Leading and supporting a large service to adopt and apply an information, advice and guidance model of general support, whilst maintaining a stringent approach to student safety, welfare and educational success.

Enabling a customer first culture to flourish, whilst maintaining service boundaries and avoiding mission drift. Supporting and nurturing Wellbeing Managers to manage complicated and high-risk situations; providing advice, decision making and development opportunity. Applying insight and developing a rationale for excellent people management to ensure that all staff are given opportunity to perform to the best of their ability and that, as necessary, procedures are applied appropriately and effectively.

Partnership working with a wide range of internal and external stakeholders to ensure that SWS communicate clearly and purposefully to articulate their role and achieve their impact.

Student Life and Wellbeing play a key role in the success of our students, working with them to provide advice and support to promote positive mental health and wellbeing and build communities. The service comprises two large teams, the Student Wellbeing Service and Residential Life. Student Wellbeing includes our Wellbeing Access team which responds to initial requests for wellbeing support and a team of staff who work proactively with students to provide appropriate support and proactive interventions, working in partnership with academic colleagues and specialist internal and external services. Residential Life provide 24/7 support to students living in residences and work in partnership with other University services and Bristol SU to deliver a range of proactive activities and events to students to build communities and develop a sense of belonging. Our work covers a broad range of issues, with a focus on delivering a high quality service to our