Service Administrator

We are looking for a talented Service Administrator to join our team specializing in Service for our CUK Service department in West Yorkshire - Leeds, United Kingdom . In this role, you will make an impact in the following ways:

• Enhance Customer Experience: By being the first point of contact, you can create a welcoming and positive first impression for customers, ensuring they feel valued and heard.
• Build Strong Relationships: Developing positive relationships with key customers can lead to increased loyalty and repeat business, benefiting the branch's overall performance.
• Accurate Needs Assessment: By effectively assessing customers' needs and gathering pertinent information, you can ensure that their requirements are met promptly and accurately.
• Efficient Work Order Creation: Creating basic work orders in the appropriate systems helps streamline operations and ensures that customer requests are handled efficiently.
• Provide Timely Updates: Offering status updates to customers as requested keeps them informed and satisfied, reducing uncertainty and enhancing trust.
• Promote Quality Service: Your role in promoting quality customer service can lead to higher customer satisfaction and positive word-of-mouth referrals.
• Support Business Growth: By assisting with increasing business within the branch location, you contribute to the branch's growth and success.
• Continuous Improvement: Your interactions with customers can provide valuable feedback that helps the branch improve its services and processes.
  
  Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using mechanical and electronic service tools, and diagnose software to isolate and resolve issues.
• Attention to Detail in Documentation: Proficiency in creating and verifying customer, equipment, and technical information, and accurately documenting all service activities in the management system.
• Effective Technical Escalation: Skill in utilizing data management tools to gather technical issue information, escalating issues appropriately, and ensuring seamless transitions and timely resolutions.
• Understanding of Warranty Processes: Knowledge of analyzing customer issues to determine root causes, interpreting warranty manuals, and filing claims accurately to ensure proper settlements., Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.