Service Designer

Join us as a Service Designer

• This is a fantastic opportunity for an innovative digital specialist to join our Digital Experience Design team, and have a significant impact on our customer journey
• You’ll be simplifying and improving the customer experience and making sure that digital experiences are optimised in the delivery of speed and effectiveness
• This is an opportunity for you to advance your career in an environment that supports your professional development and progression

What you'll do

As a Service Designer, we’ll look to you to play a key role in supporting a portfolio of strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals. You’ll be at the cutting edge of the future digital experience of commercial and corporate customers and delivering harnessing disruptive technologies to support the alignment of digital work streams.

With your customer and digital expertise, you’ll be able to support your team in taking customers through a journey of discovery, design and validation.

Key aspects of your role will include:

• Leading on service design projects and initiatives by applying the teams design process
• Creating service design artefacts such as journey maps, personas, and service blueprints to drive a mixed backlog of front and backstage opportunities
• Designing and prototyping service solutions that address user needs and align with business goals
• Facilitating workshops and co-design sessions with stakeholders and users to generate ideas and validate concepts
• Driving innovative solutions to business challenges through design thinking
• Supporting the prototype program in delivering solutions that validate and test experiences for desirability, feasibility and viability
• Helping the business gain better knowledge of their product visions by informing product backlogs or creating the basis of a minimum viable product

The skills you'll need

We’re looking for a digital professional who has the ability to articulate the customer vision and drive good customer outcomes. You’ll have excellent stakeholder management skills coupled with commercial acumen and market awareness at macroeconomic and business segment levels. Additionally, we’ll expect you to have good interpersonal, team working, and networking skills, with the ability to negotiate and influence at high levels.

You’ll also need:

• Working knowledge of UX best practice and the ability to express ideas visually through wire framing, paper prototyping, customer journeys and workflows
• Experience in service design and an ability to showcase how they have delivered customer and business value
• Proficiency in user research methods, journey mapping, service blueprinting, and prototyping
• Excellent communication, presentation, and collaboration skills
• An understanding of agile methodologies, design thinking and emerging technologies in banking