Service Manager

The Service Manager is responsible for the effective operational management of Hestia House Care Home Liverpool. The post holder will line manage the Support Staff and ensure that the service is working to CQC standards. Working closely in a team with The Head of Regulated Services, the post holder will provide day to day management and assist in the development of the services.

Hours of Work

The post holder will work core hours 9-5 Monday to Friday with an expectation to work flexibly as required.

Main Responsibilities

Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice
Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of being a CQC registered setting
To ensure that referrals into the service are assessed and managed correctly, that the correct funding stream has been applied, liaising with Adult Social Care around assessments and support allocation
Maintain excellent communication with YMCA Management team
To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed
To supervise, support and direct your staff to make appropriate and informed decisions around our client's support and accommodation.
To monitor and review monthly reports on KPI's
To ensure the service meets and sustains a high level of quality standards for CQC and external and internal audits
Working in the wider organisation

To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, residents and staff team
To make recommendations to the Head of Regulated services on the development of the service which involves any financial commitments or alterations to service delivery
Attend and meaningfully contribute to weekly communication meetings with the Head of Regulated services and OLT, submitting reports on request.
Representing YMCA Together

Attend all meetings both internal and external
Attend stakeholder days, forums and other external events
Develop relationships with partner agencies, referral agencies and all other stakeholders.
Line Management and HR Responsibilities

Support and develop the capacity and motivation of the team to deliver an innovative and high-quality service that places the care of the individual at the heart of what they do
Support and monitor the team's performance when working alongside Adult social care and the delivery of combined care plans
Collate data on the performance of the service and team and make recommendations to the Director of Services to ensure the service achieves its KPI's
Allocation of residents to support workers to ensure the residents have the most appropriate care & support worker is assigned
Organise the staff rota and cover for the service and keep records of sickness, toil, rotas and annual leave ensuring the continuity of support for residents
Set individual objectives with the team in negotiation with the Head of Regulated Services and team members
Identify training needs and requirements for individuals to ensure successful delivery of the programme
Assist the Head of Regulated services to manage disciplinary and grievance procedures when necessary
Ensure there is a thorough induction and on boarding of new staff to the service
Working With Residents

Ensure there is an appropriate schedule of care and activities throughout the day and night to meet the needs of the residents
Encourage involvement and participation from residents in the development, running and shaping of the service
Work collaboratively with the local community to reduce ASB and ensure our positive reputation is maintained