Service Manager - MH First Point of Contact Centre

This is an excellent opportunity for an experienced mental health professional to lead in service development of our Mental Health First Point of Contact Centre that incorporates the NHS 111 Mental Health Option and work closely with our system partners SWASFT in expanding the Mental Health Response Vehicle across the county. You will be closely supported in your role by the Mental Health Urgent Care Leadership Team who will also ensure your personal and leadership development. Your portfolio of services will include the Mental Health First Point of Contact Centre and a team of Band 7 MH Clinicians that staff the Mental Health Response Vehicle jointly operated with South West Ambulance Services Foundation Trust, Clinical/Operational leadership of the First Point of Contact Centre and Mental Health Response Vehicle. Operational management of budgets Operational management of neighbourhood CMHT

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.