Service Support Manager

King's College Hospital, City of Westminster

Service Support Manager

Salary not available. View on company website.

King's College Hospital, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 6 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: b2ed5c4d4863424c92d8fc4afa3bbd35

Full Job Description

The Havens is recruiting a full time Band 6 Service Support Manager to join our dedicated team.The Havens are London's Sexual Assault Referral Centre (SARC) located in Camberwell, Paddington (Ladbroke Grove) and Whitechapel, providing 24/7 (365 per year) forensic medical examinations and care to people disclosing rape or sexual assault.This post will be predominately based at Camberwell site although regular cross site working is expected. Working pattern is Monday to Friday (excluding bank holidays) 9am to 5pm shifts, with a 12 noon to 8pm shift (maximum once per week, typically once every two weeks - at the time of publication, awaiting an implementation date)As a Service Support Manager your role is responsible for the efficient compliance with all systems, electronic, technical, administrative and other, across the three London Haven sites ensuring that such systems enable service delivery, development and objectives, and all external requirements upon the service, are met. This
includes line management for the reception staff team, the teams tasks and responsibilities including reception cover across the three sites. You will also be responsible for the day to day operational site management of one of the three Haven sites in London representing the management team as a whole in terms of service delivery and oversight of the service at that site. From time to time you may also be required to cover the day to day operational management of one of the other sites.

Main duties of the job

Responsible for the oversight and day to day efficient and effective management of the Haven sites coordinating and linking with all staff groups including clinical teams and key partners such as the Metropolitan Police.Respond to daily problems and ensure that issues are swiftly resolved.Working with the senior management and clinical teams to implement longer term solutions to issues raised where required.

To represent site management issues at all relevant internal and external meetings including the Havens Risk and Governance Committee, Havens Operational Group and sub-committees thereof including the Havens/Police/CPS partnership sub-committee.Directly line manage the reception staff team which currently consists of 6 posts across the 3 Haven sites.To write and review relevant Haven documents, such as protocols, standard operating procedures, guidance ensuring fitness for purpose, relevant involvement and input from staff and successful implementation and support to maintain the library of Haven documents in the agreed service electronic locations.Deputise for the Quality and Operations and Manager and SARC Service Manager as and when required.Cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team.

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Relevant jobs