ServiceNow Developer

The purpose of the Software Engineering Professional role is to create, lead and implement significant technical solutions that could impact internally and/or externally. The key purpose of the role is to take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment. You will work within an experienced team and gain guidance, training and formal training as required when needed. This is a fantastic opportunity for an enthusiastic individual to join an expanding team and grow their own technical knowledge. This role is critical in keeping Secure Platforms functioning efficiently for our numerous secure customers, who rely on BT to manage their critical networks.What you'll be doing

• Become an SME for Service Now
• Requirements capture with Stakeholders
• Design and Build of Application based upon requirements
• Make modifications to existing code or develop completely new modules of moderate complexity
• Provide updates and estimates during the development and deployment cycle
• Update design and support documentation
• Work collaboratively with other teams to solve problems
• Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform.
• Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your
• colleagues / manager as appropriate.
• As required, produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents.
• Ensure POR information is captured and available to wider team.
• Identify cost saving opportunities within an application (e.g. Vendor, License, Waste)
• Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution.
• Implement changes to agreed standards ensuring all relevant processes are followed
  
  Experience of working in a technical support team
• Evidence of self starter and willingness to develop
• Technical aptitude
• Problem Solving
• Stakeholder Management - including supplier relationship experience
Our leadership standards

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.