Shift Station Manager

We are excited to be introducing a Shift Station Manager into our Stratford team. The Shift Station Manager manages the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. They professionally deliver excellent and consistent customer service - providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailer Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded. Manage and direct resources in response to all accidents and incidents affecting the station environment. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC's and retail outlets. Liaise with internal and external stakeholders and customer including route teams, TOC's and FOC's, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules. Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail's. Carry out non-technical checks of works in progress checking that Landlord's Approval Conditions are adhered to and that non compliances are reported and managed effectively.

· Ability to lead, manage and develop people

• · Ability to attain rules and regulations level 2 competency
• · Ability to gain appropriate assessor competence
• · Ability to gain Station Incident Officer
• · Ability to gain safety management qualification IOSH/NEBOSH
• · Able to demonstrate decision making skills and assertiveness · Understanding of customer needs and requirements · Able to demonstrate organising and planning skills · Previous safety management experience · Ability to attain Person Responsible for Fire Safety
• · Attain First Aid at Work
• Although it isn't essential, it would be helpful if you have · Understanding financial systems and budgets · Commercial awareness · IT skills in relation to report writing, corporate IM packages · General understanding in business improvement processes · General understanding of railway industry structure and responsibility · Ability to engage in employee relation issues · Previous customer service experience – and if you have Experience in accident investigation – even better!
  
  Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). The 109km HS1 infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Ebbsfleet and Stratford International. As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client ‘HS1 Ltd', undertaking a diverse range of activities from railway infrastructure maintenance and operations - through to station facilities management and retail on behalf of our client. Our Vision - to deliver the best High Speed rail customer experience. https://www.networkrail.co.uk/running-the-railway/our-routes/network-rail-high-speed/ Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more!, We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. The interviews will be held on the 18^th of February, at Stratford International Station (International Way, London E20 1YY) and the candidates will attend an assessment centre on the day.
  
  The interviews will be held on the 18^th of February, at Stratford International Station (International Way, London E20 1YY) and the candidates will attend an assessment centre on the day. What can we offer you in return? We follow a structured pay framework, any salary offered will be within the following pay range: Band 4 - £43,588 (plus Inner London allowance of £3270 In addition, we can offer you a rewarding career with excellent benefits, including: · 28 days annual leave (plus bank holidays) · Bonus scheme · Excellent choice of pension schemes · 75% subsidy on rail season tickets (including London underground) · 75% off leisure rail travel for you and your family · ‘my benefits' – our discounted online shopping site · Training, development and employee assistance programme available · Two weeks paid reserve leave for our armed forces community · 5 days paid volunteering leave