SME Account Manager, Bupa Global

The SME Account Manager will proactively manage a portfolio of existing health insurance plans for both direct and intermediary International Businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact, you will uncover business opportunities through referrals from your own portfolio and through attending conferences and events. This is a targeted environment, and you will be incentivised based on the growth and retention of your portfolio. What you'll do:

• Retention and grow of existing Direct and Broker SME Portfolio in line
with agreed targets.
• To manage all aspects of the accounts assigned to you, including
retention, renewal, expansion, pricing discussion and debt management.
• To deliver the highest level of customer care to include taking ownership
of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties.
• Ensure your product and service knowledge is always current and up to
date in order to correctly educate your Group Secretaries or intermediaries and consultatively sell our product.
• Attending regular face to face or Skype meetings with your customer
group, providing an excellent service and building relationships.
• Work with the nominated Group Secretaries or intermediaries within your
portfolio ensuring that 'win-win solutions' are reached and agreed for both the customer and for Bupa Global.
• Uncover information through strong relationships building that will help
further the position of Bupa Global in the market place.
• Develop a strong business relationship with your nominated accounts and
keep the customer informed at all times.
• Renew and secure group schemes on a timely basis.
  
  Excellent negotiating and presentation skills.
• Experience of managing a portfolio and face-to-face contact with customers
is essential.
• A high standard of technical and product understanding of Bupa Global
products is desirable.
• Additional language would be an advantage.
• To have a good geographical knowledge, demonstrate global mindset and
awareness of differing cultural drivers and an appreciation of differing time zones.
• Able to demonstrate excellent negotiating ability.
• Self-motivated, articulate and numerate with good computer skills across all
Microsoft applications.
• Ideally to have some experience of the Healthcare Market.
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time