SME & Super User Programme Lead

The SME & Super User Programme Lead is responsible for the strategic direction, co-ordination and project management of the Subject Matter Expert (SME) and Super User initiatives within the One Devon EPR Programme. These initiatives will ensure that the EPR programme has effective levels of operational support throughout the implementation lifecycle and that SMEs, Superusers and other key stakeholders remain engaged, informed and supported, throughout the EPR implementation including go-live and stabilisation periods. As a key part of the initiatives, the post holder will also be responsible for the planning, coordination and oversight of end user support at Trust go-lives, including the management of visiting external floorwalkers and will foster close working relationships with EPR Training Teams, Communications and Engagement Teams, CXIOs and Programme and Operational Leadership,

• Responsible for the planning and organisation of numerous events/meetings to engage and educate SMEs, Super Users & other floor support
• Demonstrate effective stakeholder management across different departments and at all levels
• Support other project, programme and workstream managers as and when required
• Ensure that the initiatives maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the EPR Programme Guiding Principles
Working for our organisation Why Work With Us As part of the Centralised Programme Team you will be expected to work with colleagues from across the Programme Team and the wider One Devon organisations to ensure a truly collaborative and aligned implementation. You will work as part of the centralised One Devon Programme Team, liaising with stakeholders from across Royal Devon University Hospital NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth to ensure the EPR Programme is successfully implemented across the region. The EPR Programme team is rapidly expanding as we move towards implementation, and this is an exciting time for our Trusts as we collaborate to deliver this unique programme of transformation across Devon.,
• Operate effectively in a flexible and demanding environment and proactively engage with Trust clinical and operational staff, Epic and other supplier staff and patients and public as required
• Work effectively with a variety of stakeholders and programme leads working on other projects and workstreams within the EPR Programme as required
• Work with programme change teams to apply a structured change management approach and methodology for the impact of any change
• Develop a comprehensive and cohesive Super User programme approach, including the approach to recruitment, education and readiness
• Develop a comprehensive and cohesive go-live floor support plan
• Contribute to the strategic planning of programme workstreams and, identifying interdependencies with other workstreams and organisational activities including potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
• Contribute to the development and implementation
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts. IMPORTANT INFORMATION + We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly + Please read the job description and tailor your application to reflect the role + Correspondence will be via Trac, text and email. Please check your email and Trac account regularly. + Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band + If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion + It is your responsibility to assist us in the timely receipt of appropriate references The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.