Specialist Business Support

Would you relish an opportunity that provides exposure to work across multiple teams with colleagues off all grades?
Do you enjoy a varied and interesting workload?
If so, we have a fantastic opportunity that provides development for future career progression, and we would love to hear from you., As Specialist Business Support, you will work closely in a small dynamic team to co-ordinate and provide specialist support to operational areas, stakeholders, projects and sponsors to deliver best-in-class customer service. We are a people focussed environment that champions Recognition, Involvement, Development and Support for all.
You will support the achievement of targets by reviewing and advising on current procedures through formal and informal briefings. You will gain an understanding of changes and how they will affect the business and identify and act on opportunities arising from changes.
You will need to be a driven individual who thrives working within a fast-paced operational environment, providing and maintaining an excellent customer service. You will have strong attention to detail and a flair for analysing information.
In this role, you will represent the Operations approach across internal teams and with our external customers and providers.
Your key responsibilities will include but will not be limited to:
+ Developing and implementing business change process and providing business knowledge to programmes projects and units.
+ Collating, monitoring, and interpreting relevant information, and providing reports where necessary.
+ Communicating existing procedures and proposed changes to staff and supporting business areas on the introduction of new project/initiatives.
+ Developing and maintaining working relationships with customers and stakeholders.
+ Keeping up to date with changes by liaising and consulting with other units, agencies and outside organisations to ensure that the impacts of change/improvements are co-ordinated.
+ Sharing information and managing proposed changes including identifying and realising benefits.
+ Driving Continuous improvement for the benefit of the business, advisors and customers.
+ Line management responsibilities for a team of 4-6 colleagues.
For further information about the role please see the attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’., Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Managing a Quality Service
+ Changing and Improving
+ Making Effective Decisions
+ Communicating and Influencing, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of the application process, you will be asked to complete a CV and 750 word personal statement. Further details around what this will entail are listed on the application form.
For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
+ Experience of collaborating and building relationships with various teams.
+ Experience of gathering and interpreting information to identify trends and make recommendations.
+ Experience of implementing a change process.
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place from 17/12/2024.
Interviews will be held week commencing 13/01/2025.
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

You will have excellent interpersonal and stakeholder management skills and will enjoy building relationships with internal teams and external partners.
You will be an excellent communicator with the confidence to handle challenging conversations to gain agreement for decision making.
You will display high attention to detail and the ability to interpret and grasp information quickly to produce accurate and concise guidance documents and reports.
You will be proactive and enjoy taking the initiative to resolve issues, identify risks and drive continuous improvements.
You will demonstrate the willingness to learn and develop new skills.

Alongside your salary of £29,525, Driver and Vehicle Licensing Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
+ Best in class learning and development tailored to your role.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous employer contribution of 28.97%, depending on chosen pension scheme.
+ 25 days holiday, increasing by one day each year up to 30 days pro rata.
+ Access to the staff discount portal.
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.