Student Hub Implementation Manager

This leadership role will work closely with the Academic Registrar and colleagues from across the University to launch the Student Hub; focussing on recruiting and developing the team, process mapping and working with partners to develop the new CRM system.

Creating exemplary customer service and ensuring processes are in place to allow for effective resolution of student issues will be key to the role.

The successful candidate must have:

Experience of leading professional support teams in a complex organisation
Experience of developing and delivering process change
Experience of working in a customer service environment
Excellent communication skills
Experience of working with customer relationship management systems, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University is excited to be launching our new Student Hub, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate, and will be a focal point for students at our York and London campuses.

Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.

Our benefits package

We offer a wide range of employee benefits including -

- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period

- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)

- Pension scheme

- Health Cash Plan after six months service

- Employee Assistance Programme

- Paid leave for Armed Forces Reservists

- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software

- Relocation expenses package for certain roles

- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)