SUPP111935

We are looking for a dynamic operational leader to help us shape the future of our accounts payable and income functions in Finance Services. This new role brings additional leadership capacity to our team and will take responsibility for the operational performance and compliance of these functions. We want to drive improvement in our performance and business processes and are looking for an experienced operations lead to help us champion excellence and deliver efficiencies in how we work. Reporting to the Head of Transactional Services the postholder will directly manage four team managers and oversee a team of 45.What will you be doing?

• Lead, mentor, and develop a large operational team, fostering a culture of high performance and continuous improvement
• Establish and strengthen key performance indicators (KPIs) to track operational performance and drive continuous improvement activity. Oversee the production of monthly performance and debt reporting
• Identify and implement business process improvements to drive efficiencies, manage costs, and enhance service delivery
• Drive the development and maintenance of an effective control framework across these service areas
You should apply if
• Ability to lead, coach and engage your teams to deliver efficient and effective operational services
• Interest in trying new approaches, technology, and tools to see if we can do things in a different way. Enthusiasm for helping us meet our ambitions for driving out inefficiencies
• Appreciation of the routines and methodologies within transactional services (invoice processing, payments, credit control, payment acceptance, and student fee management) and the relevant regulatory requirements
• Ability to confidently analyse relevant data to evaluate performance and allocate resources, adjusting plans for anticipated peaks of activity and to accommodate changing business needs