Support Officer

We are pleased to offer the exciting opportunity for a fixed-term (24 months) Support Officer in Direct Payments Team within the wider Adult Support Services Financial Services Team. This is a fast paced and developing service. Our professional and experienced team delivers the financial support functions for Adult Social Care at Gloucestershire County Council, to people who are particularly vulnerable due to their care and assistance needs. You will be responsible for managing a variety of administrative functions across the Direct Payment Team, including the transactional management of prepaid cards, handling of customer queries and payments and invoices management. The post is based at Shire Hall in Gloucester. We offer flexible working with a mix of office and home working.

You will already have experience in administration support function, desirably within a financial sector. You will have processed invoices or other procurement related activities. You will be highly IT literate with an excellent working knowledge of relevant financial procedures. You will understand the Care Act 2014 and other relevant legislation as our team ensures all processes and activities are compliant with the charging provisions of this legislation. You will have worked with management information, including presenting management information using reports, tables and graphs. You will have good communication skills, verbal and written.,

• This fixed-term contract may be extended or converted to a permanent role at our sole discretion, depending on the needs of the business. The decision to extend or make the contract permanent will be reviewed and determined based on operational requirements and performance standards. This does not guarantee an extension or conversion to a permanent role.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

As part of the rewards package you will receive when working with us, Gloucestershire County Council provides the following in return for your hard work:
• Annual leave of 25.5 days, increasing to 30.5 days after 5 years employment, plus Bank Holidays
• Access to the Local Government Pension Scheme
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training and workshops
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network