Support Services Officer

As a Support Services Officer you are responsible for providing advice and guidance, report analysis, developing and updating guidance, ensuring monitoring agreements are adhered to and engaging with customers, rekeying test information and subsequent follow-up work and providing post room operational duties. Whilst doing this you should endeavour to promote and support best operational practice throughout DVSA.
Responsibilities include, but are not limited to:
+ Provide advice to internal and external customers.
+ Draft, update and publish appropriate, accurate and timely procedures.
+ Create and maintain knowledge management system information.
+ Engage with customers by outbound telephone calling/in writing to provide advice and support.
+ Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
+ Use iPad technology to process delegated examiner driving test and CPC4 assessor results for driving licence issue, and system updates.
+ Upload ADI and standard check results on TARS system.
+ Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
+ Print and dispatch system generated letters.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Newcastle, your presence at this site will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Please note that the successful candidate will be required to attend the office every day, during the training period.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Working Together
+ Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
+ Managing a Quality Service, As part of the application process, you will be asked to complete a CV and 750 word personal statement. Further details around what this will entail are listed on the application form.
In your Personal Statement, please provide detailed evidence of the following:
+ Experience of Data Analysis and/or Data Entry.
+ Prioritising workloads to aid productivity and manage time effectively,
+ Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications.
The sift is due to take place from week commencing 20th January 2025.
Interviews are likely to be held week commencing 3rd February 2025.
This interview could be conducted face to face, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Have you got strong written and verbal communication skills?
Are you confident working with people at all levels?
Do you have good attention to detail?
If you are seeking an exciting and varied role, we would love to hear from you!, To thrive in this role, you will enjoy a varied role where you will be able to use your strong verbal and written communication skills with the ability to tailor these and can do so in a clear, professional, and confident manner.
You enjoy building solid working relationships at all levels and this gives you the ability to achieve a common goal.
You will bring strong attention to detail and can analyse data allowing you to ensure quality control procedures and frameworks are adhered to. You have basic computer literacy skills and would be happy to expand on these skills.

Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance programme for health and wellbeing.
+ Cycle to work scheme and Gym membership offers