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Switchboard Operator - York

York Teaching Hospital Facilities Management LLP, York

Switchboard Operator - York

Salary not available. View on company website.

York Teaching Hospital Facilities Management LLP, York

  • Part time
  • Permanent
  • Onsite working

, 27 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 736bac5415c74af9b08c558ae8a4635b

Full Job Description

  • You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system
  • To operate switchboard and communication systems, liaising and negotiating with internal and external callers
  • To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice and dealing with the public on the phone
  • To update and process electronic information onto the ARC system as and when required, chasing updated information by contacting consultants, secretaries, departments, IT etc
  • Administrative duties as well as taking calls, which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage
  • Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment

    We are looking to recruit a flexible, enthusiastic, friendly, self-motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage but training will be given.
    • The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts. The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota. You will need to have the ability to use your initiative when lone working, and maintain a professional, confidential and patient cultured approach at all times.

    We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager. A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

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