Systems Support Officer

Walsall Council is transforming how it works. Developing technologies, customer expectations and external budget pressures mean we need to modernise and rethink how we deliver our services.

The Adult Social Care Directorate are ambitious in wanting to drive change and improvement in the way we support our residents to live fulfilled and independent lives, within their community, in a way which best meets their needs and circumstances.

We are looking for an enthusiastic and empathetic individual to deliver first line system support across the whole internal and external electronic Social Care electronic systems user community.

The successful candidate will be the first point of contact in providing customer focused training, information advice and guidance, ensuring end users are able to access and utilise our systems compliantly and effectively.

The collaborative nature of the work requires excellent written and verbal communication skills, strong interpersonal skills and strong IT skills. A knowledge of social care systems would be advantageous.

Walsall Council is a great place to work. Our workforce are proud to be here, understanding and respecting our values as an organisation whilst delivering effective and efficient services to our residents every day. Our workforce strategy recognises that the success of our organisation depends upon attracting, developing and retaining talent and having the right infrastructure and rewards approach in place in order to do so.

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements: Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Find out more about Living in Walsall.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

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