Team Leader

You'll be a passionate team leader with a strong operational background and understanding of omni-channel environments. Previous experience in a Team Manager role is essential, ideally from a contact centre environment. You will be experience in working with numerical data and have the ability to interpret it accordingly to take necessary action. You will be comfortable in making key service enhancement and patient centred decisions whilst operating within a compliant and governed environment where patient safety is of paramount importance. What will stand you out from the rest will be your unwavering passion for your customers (in our case our patients) and inspiring your team to live this beliefs in every interaction, demonstrating our values of Dynamic, Pioneering, People Centred and Quality., We at Connect Health are excited to be recruiting for a Team Manager to join our growing Patient Care Coordination centre (PCC). Our PCC is the first point of contact for our patients and coordinates our referral process for our NHS contracts. You would be joining the PCC at an exciting time as we focus on productivity, delivering our patient care initiatives and preparing ourselves for the future. We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.

Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards).