Technical Services Manager - London (Diagnostics)

We have an exciting opportunity for a Technical Service Manager to join Abbott. This position works in the Diagnostics division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Technical Service Manager you will be responsible to manage service delivery, working closely to all Abbott stakeholders to assure delivery of the ultimate customer experience. What You'll Do

• Manage Stakeholders including key customers.
• Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers.
• Set and achieve Key Performance Indicator, and customer satisfaction NPS
• Actively participate in customer business reviews by providing reporting of service KPIs.
• Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution.
• Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or IBP.
• Hire, train, coach, develop, motivate and retain Technical Service Specialists.
• Implement area goals and incentive plans and perform PEx process for Technical Service Team.
• Implement area service strategy to assure standardization and consistency of outstanding service delivery.
  
  Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Management qualification is highly desired.
Background
• Experience as in sales / service industry and or a proven track record in a similar position, supported by management and customer
• Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.
• Excellent product and industry knowledge.
• People management - experience in people management with proven track
• Experienced in building and managing mobile applications (iOS and Android)
• Extensive programming experience
  
  Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
  
  As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.