Temporary Customer Order Management Representative - Level II

We are looking for a talented Temporary Customer Order Management Representative to join our team specializing in Supply Chain Planning for Customer Service in Huddersfield, UK This is a Temporary Cummins Contract for 12 months working 35 hours per week, hybrid role. In this role, you will make an impact in the following ways:

• Deliver Exceptional Customer Experience: By acting as the single-point-of-contact for assigned accounts, you will streamline communications and ensure a positive, cohesive experience for customers from initial order to fulfilment.
• Ensure On-Time Order Fulfilment: Managing the full order lifecycle and coordinating with Cummins' distribution centres, manufacturing plants, and cross-functional teams, you'll help to ensure orders are processed and delivered by the agreed deadlines, minimizing delays and enhancing customer satisfaction.
• Resolve Complex Inquiries with Expertise: Through extensive knowledge of Cummins' processes, systems, and industry practices, you'll handle challenging customer inquiries, provide in-depth research, and offer informed, timely solutions that align with Service Level Agreements.
• Drive Quality and Compliance: By ensuring adherence to export policies, compiling necessary documentation, and submitting non-conformance claims, you will protect the company's standards and ensure compliance with international regulations, safeguarding both Cummins and its customers.
• Enhance Data Integrity and Transparency: Your accurate documentation of interactions, orders, and resolutions in the database will build transparency, improve data quality, and ensure information accuracy across teams, driving more informed decision-making.
• Foster Cross-Functional Collaboration: By acting as a liaison between the customer, manufacturing locations, and the quality management team, you'll facilitate effective communication across departments, promoting a proactive approach to addressing customer needs.
• Contribute to Process Improvements: Your involvement in or leadership of process improvement initiatives will drive efficiencies within the Customer Order Management department, enhancing workflows and aligning them with departmental goals.
• Support Customer Relationships and Engagement: By assisting with customer visits and preparing customized reports, you'll strengthen customer relationships, showcase Cummins' commitment to service, and contribute to long-term customer loyalty., To be successful in this role you will need the following
  
  Intermediate Excel, Outlook, and PowerPoint skills for efficient data handling and communication.
• Passion for customer service excellence to proactively address and resolve customer needs.
• Adaptability under pressure, working well independently and as part of a team.
• Strong organization and time management to handle multiple priorities and ensure timely order processing., High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College or equivalent degree preferred.
• Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
• This position may require licensing for compliance with export controls or sanctions regulations.