Third Party Claims Handler - Intervention Team

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.,

• The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
• Your application will be reviewed by our recruitment team who will call you to conduct a telephone interview.
• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!
We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!


• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.
• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.
• Committed to self-development and loves to work as part of a team environment.
• Experience in working within the motor insurance industry.
• Excellent Problem Solving Capabilities.
• Excellent stakeholder management
  
  Starting salary of £24,300
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• 5%+ bonus scheme
• Well-being programme as well as health care and dental cash plan
• Discounts on Hastings products
• Cycle to work scheme, as well as discounted rail and bus travel routes
• Discounts & cashback with well-known retailers