TOM Technician (Level 3), EU TOM

Amazon's EU Transportation Operations Management (TOM) Tech Integration and Execution team is looking for Technicians who want to create a best-in-class network and maintain sustainable yard systems within Amazon Transportation Services.

This position will support TOM leaders in maintaining and troubleshooting systems and technology related to the yard as well as process validation in relation to the systems used by the field teams. As a TOM Technician, you will support initiatives to innovate and implement automated solutions to drive operations excellence in the transportation space. A successful candidate will be highly organized, extremely detail-oriented, self-motivated, capable of handling confidential information, and responding effectively to changing workloads and priorities.

As a TOM Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and, operating systems, and software used in TOM managed yards. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

· Align with the operations team to understand the tools and systems that are not working correctly and remedy as appropriate

· Take ownership of all existing systems and technology that are part of TOM gate and yard operations as well as approved systems that have not yet been implemented at your respective site

· Provide tech support on tools such as ALPR, R4G, RFID and LiDAR for TOM operations

· Monitor processes through systems and technology to identify deviation from standard work

· Pilot test updates to exiting tools and implementation of new hardware, software, cameras, and computer instrumentation

· Deep dive and identify process improvement opportunities in using the yard and gate technology effectively to help the TOM team be more efficient and reduce process time

· Manage and communicate any system performance issues

· Flexibility to travel up to 50% within a 70-mile radius from your home location

· Ability to move up to 49lbs as well as stand and walk during 8 hours at a time.

About the team

Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.

· A high school diploma, GED or equivalent

· Microsoft Excel proficiency (1+ years of experience)1+ years of experience in Microsoft Excel proficiency

· 2+ years of experience troubleshooting hardware technology involving a variety of computer hardware components

Preferred Qualifications

· Bachelor's degree in Engineering or Computer sciencein STEM field or 2+ years of professional or military experience in related job occupation skill

· 2+ years of experience troubleshooting and repairing electronic equipment such as tracking devices, cameras, sensors, pcs, etc · 2+ years of experience in administrative support with project/data management

· Working knowledge of RFID, Camera, Sensors, and Tractor based equipment and connectivity

· Ability to operate in an ambiguous environment where the end result is not always apparent

· History of teamwork and ability to work successfully with limited supervision

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.