Tour Guide

The aim of the tours is to give visitors a fascinating insight into the work that goes into making exceptional BBC content. The Tours Team has a key role in transforming the BBC, making us even more open, inclusive and accessible. What are the hours?

• Shifts are typically Wednesday to Sunday at 09:45-16:45 or 10:15-16:45.
• You'll be expected to work at least two shifts per month, but most tour guides regularly work four to eight shifts per month.
• You'll be expected to work weekday and weekend shifts on rotation.
For this role: Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg Main Responsibilities The Tour Guide's role is to be the face of BBC Wales and therefore you will offer exceptional customer care and always give our visitors the warmest of welcomes. Your main responsibilities will be to:
• Deliver scripted, walking tours of Central Square.
• Host groups of up to 20 people of varying ages and backgrounds.
• Deliver at least three tours per day lasting 90-minutes each. Typically, our tours run 10:30 - 12:00, 12:30 - 14:00 and 15:00 - 16:30.
• Welcome and check-in visitors for the tours, prioritising visitors' needs at all times.
• Assess the suitability of the tour route and adjust accordingly.
• Assist in safely evacuating our visitors in the event of an emergency evacuation. You will also receive first aid training.
• Answer questions from visitors about the tour and the BBC.
• Support workshops and events as needed., BBC Wales is building a vibrant and creative workforce. We want the Tours Team to reflect the diverse communities in Wales, creating a welcoming team where people can be themselves.
As a part of the application process, you will be required to complete the below: Please answer the following questions via video format : a. Explain why you'd make an excellent tour guide b. What's the best piece of content you've watched or listened to recently and why? Please follow the instructions below to share your video with the hiring team :
• Answer both questions
• Share via Dropbox
• Video file format must be .mp4
• Check file permissions allow [email protected], [email protected] to view the videos
• Copy and paste a link for sharing via email to the above email addresses.
About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We are looking for enthusiastic and energeticstorytellers to present our walking tours, visiting every floor in our building. Occasionally you will be required to support workshops and events. We want individuals who can connect peoplewith stories that matter to them and create unique and truly memorable experiences. We want you to use your exceptional communication skills, enthusiasticpersonality and dramatic flair to deliver engaging tours, clearly spoken with good pitch and tone, bringing BBC Wales' story to life and igniting our visitors' curiosity.,
• Excellent communication skills are essential. The successful candidate will have fantastic presentation skills and able to deliver energetic, interesting and informative tours to a range of audiences, from school children to families and groups.
• You will be reliable, flexible and punctual. The ability to keep good timekeeping are essential for this role.
• You are expected to be professional, polite and courteous to all visitors and have excellent customer service skills.
• You must be able to retain a great deal of information and facts and be able to recall it with ease, so that it flows naturally, like telling a story to a friend.
• This role involves weekday and weekend working on a rotation basis. Due to the varying shifts, flexibility is key.
• You will have a passion for the BBC and Public Service Broadcasting.
• These roles are ideal for performers, actors or candidates with experience of public speaking to large groups.
  
  Salary: £21,900 - £23,700 pro-rata depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. 1. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. 2. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. 3. Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days annual leave (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Job Introduction Are you passionate about performing, sharing and telling stories? Do you want to be the face of BBC Cymru Wales? BBC Wales' award-winning tours, are an opportunity for individuals, groups, schools and colleges to visit the television and radio studios, packed with cutting-edge technology - including augmented reality, virtual reality and robotic cameras. Since opening its doors, over 24,000 people from across Wales and the world have experienced the future of broadcasting, as part of the 90-minute guided tours. As a live and working broadcast centre, no two tours are the same, and they include a sneak peek at TV galleries and other broadcast facilities. BBC Cymru Wales has received several awards and nominations for the quality of its tours including: a coveted Visit Wales gold award and a Tripadvisor Travellers' Choice award.