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Travel & Lifestyle Specialist - Arabic Speaking - Fix Term Contract

Ten Lifestyle Group, City of Westminster

Travel & Lifestyle Specialist - Arabic Speaking - Fix Term Contract

Salary not available. View on company website.

Ten Lifestyle Group, City of Westminster

  • Full time
  • Temporary
  • Remote working

Posted 1 week ago, 13 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 580e44385ee0405e8a0a2426ee2e03bd

Full Job Description

  • Providing excellent customer service to members across MENA region, Europe, US and Asia, Design requests by telephone and email in Arabic and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
  • Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
  • Conducting research and putting together proposals
  • Liaising with our trusted suppliers on behalf of Members
  • Maintaining up-to-date records for our members
  • Representing TEN, telling the story and promoting our concierge value
  • Building rapport with members
  • Demonstrate proactivity and converting requests to bookings, Guidelines for Hybrid/Home Office option:
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be complete

    If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you!
    • We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge. Available to start from March 2025 to August 2025, with the possibility of extension or transition to a permanent role.,
  • Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
  • Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.
  • Required background: Hospitality, Tourism, Customer Service in a Luxury brand
  • Experience with UHNW Individuals
  • Local and International Knowledge
  • Exceptional attention to details
  • Reactive problem solving
  • Ability to work with tight deadlines and under pressure
  • Strong online research skills
  • A 'Can-Do' and positive attitude
  • Passionate about customer service and sharing local tips
  • Strong work ethics

    Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
    • We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. To find out more about Ten, please watch this short video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. "Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time." Ten Lifestyle Group

    Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. Rewards designed around you:
  • A competitive salary depending on experience, plus a performance-based bonus.
  • Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

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