Veterinary Receptionist

We at Ipswich Vets4Pets are looking for a Receptionist to join us on a full-time basis. We are a practice that places emphasis on each team member feeling valued, supported, and being able to impact the way we work., The position is for an average of 36 hours per week, with an opportunity to increase theses hours with holiday and sickness cover. What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Working with other members of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.
  
  Customer care/Reception experience is essential.
• Some experience in working in a veterinary environment would be advantageous, though not necessary as full training will be provided, along with on-going support and Continuing Professional Development.
• The ability to multitask is essential
• Computer skills are also essential to this role.
• You will need great communication skills as a receptionist's role is extremely important in the smooth running of the day-to-day tasks between clients and our clinical staff.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
  
  Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
  
  In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house Career development opportunities, pension and holiday allowance.
• 5.6 weeks holiday allowance (Increasing to 6.6 weeks after 2 years of service)
• Your birthday off after 1 year of service
• Cycle to work scheme
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we'd love to hear from you.