Veterinary Receptionist - Macqueen Veterinary Centre

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Discussing insurance claims
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
  
  Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  Macqueen Vets is a 1^st opinion small animal practice in Devizes, Wiltshire, that has been established for over 20 years. The practice has an excellent reputation, not only having achieved RCVS Tier 3 SA Hospital status but having also been the first practice in the UK to gain five 'Outstanding' RCVS awards for patient-care, consultation, team-work, client service and diagnostics. There are multiple Certificate Holders within the team, who carry out Orthopaedic & Ophthalmology referrals in house. The attractive site is well-equipped and houses a CT Scanner., Macqueen Veterinary Centre is a friendly small animal Veterinary practice which opened in 1990 and has been providing expert and compassionate care ever since. Set on an attractive site, with a large garden and off-road parking. The practice is staffed by a team of passionate Vets, Nurses and Support staff and offer orthopaedic, cardiology and ophthalmology referrals, CT scans, ultrasound, laparoscopic surgeries and endoscopy.
About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Long Service Award - employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!