Customer Advisor (Consume...
Simplyhealth, Reading
- Full time
- Permanent
Apply on company site
Customer Service Administ...
Bremont Watch Company, Henley-on-Thames, Oxfordshire
- Full time
- Temporary
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Salary not available. View on company website.
Simplyhealth, Reading
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 21 Mar
Job ref: d92ead565a044cef8f1a40ce514ab21d
Full Job Description
As a Customer Advisor (Consumer), you'll be responsible for dealing with customers through various channels such as telephone, email, and web chat and you will also be processing claims submitted by our customers in line with policies and our standard operating procedures (SOPS). A focus will be on achieving personal goals/daily targets and having a personal impact on the goals set for the wider team., Identifying claims that are submitted through any channel which require additional information are dealt with effectively
Processing claims accurately and against stretching targets
Managing department mailboxes boxes as required
Ensuring customers receive a positive and outstanding experience each time you are in contact with them
Actively participate and work towards meeting service level agreements when creating and maintaining customer policies and client schemes
Be comfortable to discuss performance in front of others
Display excellent communication skills with key internal or external stakeholders
To provide excellent customer service by taking full ownership of queries and following these through to a satisfactory conclusion
Ensure that you work in a safe manner and remain up to date and comply with the Health & Safety policy statement and procedures and report any incidents to your line manager.
Cross training to support processes across different departments in the one service centre', this may require you to train on multiple systems
Once fully trained be able to support in the training of colleagues
Ensure anything you consider to be a risk to either the customer/client experience of the wider business is highlighted in a timely manner and relevant support provided to address the risk.
Have a general understanding of the healthcare market and our competitors
Continually champion the Simplyhealth values and standards, positively acting as a role model at all times
Ensure you actively remain up to date on Simplyhealth products and services
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